I do the monthly car club there and I wouldn't take my car anywhere else. These guys and gals work very hard. I am amazed at how clean they make it look inside and out every time. I am Very pleased.
never again....just had my car "half washed"......the fenders, & front still had dirt marks on the car.....i took it back around to the lady who 1st checks you in, told her, look at it, it's not clean ( I took the 2nd tier package...$24).....she said, yes, you can go thru the wash again....
This place is great! First time getting a detail was today, had such a awesome experience I brought my other 2 cars in for detail. The DM Garrett is hands on and willing to help, I was changing out my tail lamp before detail and he stepped in to help. I would recommend to everyone I know.
UPDATE: They did return the sunglasses. However, small annoyance... they were stretched and shouldn't have been stolen in the first place. I'd just YouTube how to wash your own car to be honest. Good luck.
I replied back to your headquarters post via e-mail to you....if someone in authority wants to see what my car looks like, I can meet them today at White Horse, if your serious about doing it right....
I am on a monthly service plan with white horse. It is a great service. However, you can tell when the employees don't care. I had my truck washed and they employ a father and son or son and uncle (regardless, these 2 are family members . Older gentleman and a young man). Apparently there were some words exchanged and the younger guy through a bottle of cleaning solution in the direction of the other gentleman, it hit something and than hit my truck (luckily there was no damage). I wanted to cancel my subscription in that moment. But there was a manager ( I don't know his name. But drives a lowered BMW, usually parked inside) who I spoke to and was awesome. He was the reason I continue my service payments. You can tell when there is a disconnect between managers and staff. Unfortunately, not all the managers care. I have waited for my truck to get dried off and taken care of many times as these young people stand there talking to each other. It's a shame, I had to go get there attention to address my truck. A great service can definitely be brought down by employees who do not care! When I see the BMW I know that the good manager is working and I pull through. If I drive by and don't see his car, I continue driving.
If they don't contact me with the info given to them and have the sunglasses replaced/refunded/found then I'll leave this review up.
Now why would I go thru it again ????? clean it right the 1st time....
Never written a review in my life. Just left this place after spending money for the pleasant colony wash + $20 tip because I generally respect work like this... however, when they said it was ready, the whole back seat area was still dirty. I also managed to have ~$300 sunglasses stolen from the front center area under the stereo. They claimed that sometimes items like these get blown under the belt..?! Regardless of whether that's the case, the location the sunglasses were, makes it nearly impossible for that to happen. Anyway like I said, I never review because I usually give the company the benefit of the doubt but not in this case.
White Horse Auto Wash is a US Car Wash based in Warrenton, Virginia. White Horse Auto Wash is located at 111 W Lee Hwy, Warrenton, VA 20186, USA.
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